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customer service
We are currently shipping to the countries shown under the flag on the main page. More countries will be added continuously so stay tuned.
Terms & conditions
Order confirmation
When you have made a purchase, an order confirmation e-mail is automatically sent to the e-mail address you have entered.
Payment
Direct payment / Pay by card - You then choose to pay from a bank account or by card. Read more about Klarna's payment methods and terms HERE
We use Klarna as the provider of our checkout. This means that we might transfer your personal data in the form of contact and order details to Klarna when the checkout is loaded, in order for Klarna to manage your purchase. Your personal data transferred is processed in line with Klarna’s own privacy notice.
Delivery Options
Delivery in Sweden with Schenker and Postnord.
Delivery in Denmark with Bring.
Delivery in Norway with Bring and Postnord.
Delivery in Finland with Posti.
Delivery to other countries with UPS.
Shipping cost
A shipping fee of 5 to 15 euro will be added.
Unredeemed package
Packages that are not picked up, we reserve the right to charge you 18 EUR in handling fee for return shipping and handling costs.
Notification
When the package has arrived at your delivery point, you will receive an SMS to the telephone number you have entered. It is also possible to receive the notification by email. You have 14 days to pick up the package before it is sent back to Lager 157. The package recipient must check if there is visible damage to the package or if parts are missing.
Return/Change
You have the right to withdraw your purchase within 30 days of receiving the package. We only accept returns shipped from individual consumers in countries we sell and deliver to through our e-commerce.
Complaint
In the event of a complaint about goods, Warehouse 157 is responsible for shipping. If we do not deliver on time and this is not up to you, you have the right to cancel the purchase. If the product you have purchased is incorrect, defective or if the service has not been performed professionally, you have the right to complain on the basis of the Consumer Purchase Act and the Consumer Services Act, respectively. In the event of a dispute, we follow regulations in accordance with ARN (Allmänna Reklamationsnämnden)
Transport damage: Complaints about damaged packages should be made as soon as possible directly to the agent upon delivery. If damage to the product is suspected, the package must be opened together with the agent. The agent then reports damage / loss to UPS by telephone. Concealed damage that is not visible upon delivery must be reported to Lager 157's customer service as soon as possible, but no later than 2 months after the package has been collected.
Defective product: as a consumer, you have a 3-year right to make a complaint about a defective product.
Right of withdrawal
You as a consumer have the right to cancel your purchase without special reason within 14 days of receiving the goods. On the amount to be repaid, Lager 157 has the right to deduct an amount corresponding to the depreciation of the product to the extent that such depreciation is due to you as a customer having handled the product to a greater extent than is necessary to determine its properties or function.
If you return your entire order, and nothing is damaged, we will refund the full amount, including the original shipping and any avi fee (if you paid by invoice). Any costs for return shipping are not reimbursed.
The withdrawal period applies from the day you received the product. We deliver right of withdrawal documents to you through the return slip attached to your delivery. Crediting is done via the same payment method as you made your purchase, within 14 days of us receiving returned goods.
Lager 157 complies with the rules and directives contained in the Distance Trading Act regarding, among other things, the consumer's right of withdrawal. A form for the right of withdrawal can be found on the Swedish Consumer Agency's website. If you want help using your right of withdrawal, please contact customer service.
Personal information
It is your responsibility as a customer to enter correct information when ordering. Problems that arise due to incorrectly entered information, such as name, mobile number, e-mail address and address are not covered by Lager 157. When changing the name or address of the shipment, it costs you as a customer 8 EUR.
When you register a purchase, you need to approve that Lager 157 may process personal data that concerns you, this according to GDPR. We do this for the purpose of verifying your information, in order to counter crime, and that we can also use your information to inform you about news, offers, etc. Your personal information will never be offered to another party. You can contact us at any time to update your information or ask us to delete it.
Force Majeure
In other words: war, war-like event, civil war, revolution, rebellion, government action, natural disaster or similar event, can lead to complications that we can not handle, such as an order being paid for, but not delivered.
Lager 157 AB
Ulricehamnsvägen 12
523 60 Gällstad, Sweden
Org.nr: 556549-2690
WHAT DATA DO WE COLLECT (WHICH TREATMENTS ARE CARRIED OUT) AND FOR WHAT PURPOSES?
PURPOSE: TO BE ABLE TO HANDLE ORDER / PURCHASE.
ACTIONS PERFORMED
Delivery (including notification and contacts regarding delivery). Identification and age control.Payment management (including analysis of possible payment solutions, which may include checking against payment history and obtaining credit information from credit information companies). Handling of complaints and warranty matters.
CATEGORIES OF PERSONAL DATA
Name.
Social security number.
Contact information (eg address, e-mail and telephone number).
Payment history.
Payment information.
Credit information from credit information companies.
Purchase information (eg which item has been ordered or whether the item is to be delivered to another address).
Name. Contact information (e-mail and telephone number).
Ev. notes you choose to leave yourself.
Legal basis: Fulfillment of the purchase agreement. This collection of your personal data is required for us to be able to fulfill our obligations under the purchase agreement. If the information is not provided, our commitments can not be fulfilled and we are therefore forced to deny you the purchase.
Storage period: Until the purchase has been completed (including delivery and payment) and for a period of 36 months thereafter in order to be able to handle any complaints and warranty matters.
PURPOSE OF BEING ABLE TO HANDLE CUSTOMER SERVICE ISSUES.
ACTIONS PERFORMED
Communication and answering any questions asked to customer service (by phone or in digital channels, including social media). Identification. Investigation of any complaints and support matters (including technical support).
CATEGORIES OF PERSONAL DATA
Name.
Social security number.
Contact information (eg address, e-mail and telephone number).
Your correspondence. Information about time of purchase, place of purchase, any errors / complaints.
Technical information about your equipment.
Ev. health data (eg allergic reactions and health conditions you inform us about).
Legal basis: Legitimate interest. The processing is necessary to satisfy our and your legitimate interest in handling customer service matters.
Retention period: 36 months to meet any need for feedback on the case at a later time.
PURPOSE: TO BE ABLE TO CARRY OUT AND MANAGE PARTICIPATION IN COMPETITIONS AND / OR EVENTS
ACTIONS PERFORMED
Communication before and after participating in a competition or event (eg confirmation of entries, questions or evaluations). Identification and control of age. The selection of winners and the mediation of any winnings (eg mailing of prizes, gift cards and invitations).
CATEGORIES OF PERSONAL DATA
Name.
Social security number or age.
Contact information (eg address, e-mail and telephone number).
Information provided in competition entries.
Information provided in evaluations of events.
Legal basis: Legal obligation. The treatment is necessary to satisfy our and your legitimate interest in managing your participation in competitions and / or events.
Storage period: During the time the competition / event (including any evaluation) takes place and 36 months thereafter to meet any need for feedback at a later stage.
PURPOSE: TO BE ABLE TO EVALUATE, DEVELOP AND IMPROVE OUR SERVICES, PRODUCTS AND SYSTEMS FOR THE CUSTOMER COLLECTIVE IN BIG.
ACTIONS PERFORMED
Customizing services to become more user-friendly (eg changing the user interface to simplify the flow of information or to highlight features that are often used by customers in our digital channels). Production of data for the purpose of improving goods and logistics flows (eg by being able to forecast purchases, inventories and deliveries).
Production of data to develop and improve our range.
Production of data to develop and improve our resource efficiency from an environmental and sustainability perspective (eg by streamlining purchasing and planning deliveries).
Production of documentation for the purpose of planning new and possible de-establishments of stores and warehouses.
Give our customers the opportunity to influence our give reviews.
Production of data to improve IT systems in order to generally increase security for the company and our visitors / customers.
Based on the information we collect (eg purchase history, age and gender), we make an analysis that can result in you being sorted into a customer group (customer segment), but the analysis is never done at the individual level. The insights from the analysis form the basis for which products are purchased and how we develop 157Roots.com.
CATEGORIES OF PERSONAL DATA
Age.
Sex.
Place of residence.
Correspondence and feedback regarding our services and products. Purchase and user generated data (eg click and visit history).
Technical data regarding devices used and its settings (eg language setting, IP address, browser settings, time zone, operating system, screen resolution and platform).
Information about how you have interacted with us, ie. how you have used the service, login method, where and for how long different pages have been visited, response times, download errors, how to reach and leave the service, etc.
Legal basis: Legitimate interest. The treatment is necessary to satisfy our and our customers' legitimate interest in evaluating, developing and improving our services, products and systems.
Storage period: From the collection and for a period of 36 months thereafter.
PURPOSE TO BE ABLE TO PREVENT ABUSE OF A SERVICE OR TO PREVENT, PREVENT AND INVESTIGATE CRIMES AGAINST THE COMPANY.
ACTIONS PERFORMED
Prevention and investigation of possible fraud or other violations of the law. (Treatment can take place, for example, through, for example, incident reporting in a store or control of monetary transaction patterns that can be perceived as money laundering).
Prevention of spam, phishing, harassment, attempts to log in to user accounts or other actions that are prohibited by law or our terms of purchase / service.
Protection and improvement of our IT environment against attacks and intrusions.
CATEGORIES OF PERSONAL DATA
Social security number.
CCTV recordings.
Purchase and user-generated data (eg click and visit history, payment flows).
Technical data concerning the devices used and their settings (eg language setting, IP address, browser settings, time zone, operating system, screen resolution and platform).
Information on how our digital services are used.
Legal basis: Fulfillment of legal obligation (if any) or legitimate interest. If there is no legal obligation, the processing is necessary to satisfy our legitimate interest in preventing the misuse of a service or to prevent, prevent and investigate crimes against the company.
Storage period: From the collection and for a period of 36 months thereafter.
PURPOSE: TO BE ABLE TO ADMINISTER YOUR MEMBERSHIP TREATMENTS PERFORMED
Ensuring your identity and age.
Maintaining accurate and up-to-date information.
The opportunity for you to track your purchases and payment history.
The ability for you to save favorites and similar facilitators.
Managing your customer choices (eg your profile and settings).
CATEGORIES OF PERSONAL DATA
Name.
Social security number.
Contact information (eg address, e-mail and telephone number).
Purchase history.
Payment history.
Payment information.
Username and password.
Settings regarding your profile and your personal choices.
Legal basis: Fulfillment of the customer club membership agreement. This collection of your personal information is required for us to be able to fulfill our obligations under the customer club membership agreement. If the information is not provided, our commitments can not be fulfilled and we are therefore forced to deny you membership.
Storage period: Until the membership is terminated (can be done manually or automatically due to inactivity for a period of 36 months).
PURPOSE: TO BE ABLE TO MANAGE YOUR BENEFITS AND OFFERS.
DIRECT MARKETING
Lager 157 will process your personal data for marketing purposes. Your information may be used for direct marketing, newsletters, customer surveys and for statistical purposes and may be used for mailings, e-mails and text messages to you until you unregister your account or revoke your consent. You can at any time when contacting customer service adjust through which channels you want Lager 157 to contact you. However, it is not possible to control social media, there you have to make your own settings about interest and security in your own accounts.
PROFILING
Lager 157 will process your personal data to analyze your buying history, your buying behavior and your movement pattern on 157roots.com in order to gain more knowledge about you as a customer and our customers in general and to be able to improve our offers (profiling).
For the same purpose, we may also process any personal wishes or preferences that you have submitted to us, e.g. information that you are interested in a particular category of goods. We do this by analyzing which purchases you have previously made and which items you have looked at or added to the shopping cart at 157roots.com. Based on this information, we communicate targeted messages to you. By agreeing to this privacy policy, you also agree to the profiling of your personal information.
TREATMENTS PERFORMED
The creation of your personal offers and general membership offers, customized news, product recommendations, inspiration, benefits linked to your membership and invitations to events.
Analyzes of the data we collect for the purpose. We look at e.g. on your purchase history, age, gender, place of residence, stated preferences (about products and communication channels) and results from customer satisfaction or market surveys.
Based on the information we collect (eg purchase history, age and gender), we make an analysis that can result in you being sorted into a customer group (customer segment) or having a unique profile. Different members can therefore receive different benefits and offers.
The insights from the analysis form the basis for the personal offers and the customized benefits you receive.
CATEGORIES OF PERSONAL DATA
Name.
User name.
Member number.
Member level.
Birth number.
Sex.
Contact information (eg address, e-mail and telephone number).
Place of residence.
Purchase history.
Purchase and user generated data (eg click and visit history).
Specified customer choices regarding products and services.
Legal basis: Fulfillment of the loyalty program agreement. This collection of your personal information is required for us to be able to fulfill our obligations under the Loyalty Program Membership Agreement. If the information is not provided, our commitments can not be fulfilled and we are therefore forced to deny you membership.
Storage period: Until the membership ends (can be done manually or automatically due to inactivity for a period of 36 months).
PURPOSE: TO BE ABLE TO DELIVER A PERSONALLY CUSTOMIZED EXPERIENCE OF OUR SERVICES
TREATMENTS PERFORMED
The creation of a content tailored to you personally, e.g. through relevant product recommendations, presentation of your specific benefits and offers and other similar measures that simplify things for you. Simplification of your use of our services (eg by saving favorites to facilitate future purchases or reminding you of forgotten / abandoned digital shopping baskets). Personal communication based on your member behavior. Based on the information we collect, we make an analysis that takes into account, for example, membership level, purchase and click history. In order for us to be able to deliver a personalized experience of our services, the analysis is done at the individual level. The insights from the analysis form the basis for our communication with you and what offers, benefits and information are presented to you on My pages.
CATEGORIES OF PERSONAL DATA
Name.
User name.
Age.
Sex.
Place of residence.
Member level.
Purchase history.
Purchase and user generated data (eg click and visit history).
Specified customer choices regarding communication channels.
Legal basis: Fulfillment of the customer club membership agreement. This collection of your personal information is required for us to be able to fulfill our obligations under the customer club membership agreement. If the information is not provided, our commitments can not be fulfilled and we are therefore forced to deny you membership.
Storage period: Until the membership ends (can be done manually or automatically due to inactivity for a period of 36 months).
1. FROM WHICH SOURCES DO WE COLLECT YOUR PERSONAL INFORMATION?
Where we do not have a complete social security number, Warehouse 157 will apply this information, via an external supplier, for secure identification. In order to maintain good customer and register care for our members in Club 157, Warehouse 157 regularly collects address information from public registers, which is a publicly available source.
In addition to the information you provide to us, or which we collect from you based on your purchases and how you use our services, we may also collect personal information from someone else (so-called third party). The information we collect from third parties is:
1) Address information from public registers to be sure that we have the correct address information for you.
2) Credit rating information from credit rating agencies, banks or information companies.
3) Information from social media for marketing purposes (eg by disseminating published images as stylistic advice, or for anti-fraud purposes).
2. WHO CAN WE COME TO SHARE YOUR PERSONAL INFORMATION WITH?
PERSONAL DATA ASSISTANTS
In cases where it is necessary for us to be able to offer our services, we share your personal information with companies that are so-called personal data assistants for us. A personal data assistant is a company that processes the information on our behalf and according to our instructions. We have personal data assistants who help us with:
1) Transport (logistics companies and freight forwarders).
2) Payment solutions (card redeeming companies, banks and other payment service providers).
3) Marketing (eg print and distribution, social media, media agencies or advertising agencies).
4) IT services (companies that handle the necessary operation, technical support and maintenance of our IT solutions).
When your personal data is shared with personal data assistants, it is only for purposes that are consistent with the purposes for which we have collected the information (eg to be able to fulfill our obligations under the purchase agreement or the loyalty program's membership terms). We have written agreements with all personal data assistants through which they guarantee the security of the personal data processed and undertake to comply with our security requirements as well as restrictions and requirements regarding international transfer of personal data.
Companies that are independently responsible for personal data We also share your personal data with certain companies that are independently responsible for personal data. The fact that the company is independently responsible for personal data means that we are not in control of how the information provided to the company is to be processed.
Independent personal data controllers with whom we share your personal data are:
1) State authorities (Police Authority, Tax Agency or other authorities) if we are obliged to do so by law or in case of suspicion of crime.
2) Companies that handle public or individual transport of goods (logistics companies and freight forwarders).
3) Companies that offer payment solutions (card redeeming companies, banks and other payment service providers).
When your personal data is shared with a company that is independently responsible for personal data, the company's privacy policy and personal data management apply.
3. WHERE DO WE PROCESS YOUR PERSONAL DATA?
We always strive for your personal data to be processed within the EU / EEA and all our own IT systems are within the EU / EEA. In the case of systemic support and maintenance, however, we may have to transfer the information to a country outside the EU / EEA, e.g. if we share your personal data with a personal data assistant who, either himself or through a subcontractor, is established or stores information in a country outside the EU / EEA. In these cases, the assistant may only take part in the information that is relevant to the purpose.
Regardless of the country in which your personal data is processed, we take all reasonable legal, technical and organizational measures to ensure that the level of protection is the same as within the EU / EEA. In cases where personal data is processed outside the EU / EEA, the level of protection is guaranteed either through a decision by the EU Commission that the country in question ensures an adequate level of protection or through the use of so-called appropriate protective measures.
4. HOW LONG DO WE SAVE YOUR PERSONAL DATA?
We never store your personal information longer than is necessary for each purpose and never longer than 36 months after the case / collection has been completed.
See more about the specific storage periods under each purpose.
5. HOW DO WE HANDLE SOCIAL SECURITY NUMBERS?
We will only process your social security number when it is clearly justified with regard to the purpose, necessary for secure identification or if there is some other notable reason. We always minimize the use of your social security number as much as possible by, where necessary, using your birth number instead.
6. WHAT ARE COOKIES AND HOW DO WE USE IT?
Cookies are small text files consisting of letters and numbers that are sent from our web server and stored on your browser or device. At lager157.com we use the following cookies:
1) Session cookies (a temporary cookie that expires when you close your browser or device).
2) Permanent cookies (cookies that remain on your computer until you delete them or they expire).
3) First-party cookies (cookies set by the website you visit).
4) Third-party cookies (cookies set by a third-party website. With us, these are primarily used for analyzes, eg Google Analytics.).
5) Similar techniques (techniques that store information in your browser or in your device in a way that similar to cookies).
The cookies we use normally improve the services we offer. Some of our services need cookies to work properly, while others improve the services for you. We use cookies for overall analytical information regarding your use of our services and to save functional settings such as language and other information. We also use cookies to be able to direct relevant marketing to you.
7. CAN YOU CONTROL THE USE OF COOKIES YOURSELF?
Yes! Your browser or device allows you to change the settings for the use and scope of cookies. Go to the settings of your browser or device to learn more about how to adjust the settings for cookies. Examples of things you can adjust are blocking all cookies, accepting only first-party cookies or deleting cookies when you close your browser. Keep in mind that some of our services may not work if you block or delete cookies.
8. HOW IS YOUR PERSONAL DATA PROTECTED?
We use IT systems to protect the confidentiality, integrity and access to personal data. We have taken special security measures to protect your personal data against illegal or unauthorized processing (such as illegal access, loss, destruction or damage). Only those people who actually need to process your personal data in order for us to fulfill our stated purposes have access to them.
9. WHAT DOES IT MEAN THAT THE DATA INSPECTION IS A SUPERVISORY AUTHORITY?
The Swedish Data Inspectorate is responsible for monitoring the application of the legislation, and anyone who believes that a company handles personal data incorrectly can submit a complaint to the Swedish Data Inspectorate.
10. HOW DO YOU EASIEST CONTACT US FOR QUESTIONS ABOUT DATA PROTECTION?
As we take data protection very seriously, we have special employees in customer service who handle these matters, and you can always reach them at dataskydd@lager157.se. We may make changes to our privacy policy. The latest version of the privacy policy is always available here on the website. For updates that are crucial to our processing of personal data (for example, changes to specified purposes or categories of personal data) or updates that are not crucial to the processing but which may be crucial to you, you will receive information in stock157. see and via e-mail (if you have specified e-mail) in good time before the updates take effect. When we make information about updates available, we will also explain the meaning of the updates and how they may affect you.